What do we do?

Specialising in automotive refinishing and spray painting, our core function is to restore accident damaged vehicles to pre-accident condition.

How we do it:

Most vehicles that have been damaged in an accident follow a repair process:

10 commandments of customer service

  • The L & M Customer is the most important person in our company.
  • The L & M Customer is not dependant on us, we are dependent upon Him
  • The L & M Customer is not an interruption of our work - He is the purpose of it.
  • The L & M Customer is doing us a favour when buying from us - we are not doing Him a favour by serving Him.
  • The L & M Customer is a part of our business - not an outsider.
  • The L & M Customer is not a cold statistic - he is a human being with feelings and emotions like us.
  • The L & M Customer is not someone to argue with or match with us.
  • The L & M Customer brings us what he wants - it is our job to fulfil his needs.
  • The L & M Customer deserves the most courteous and attentive treatment possible.
  • The L & M Customer is the life of our business and has paid for our service.

Accredited:

Retail Motor Industry
Organisation

Advanced Repair
Technology

Warranty

  • We offer a Glasurit Lifetime Warranty on all Paintwork we do. This would cover paint defects such pealing, cracking or fading.

  • Our workmanship carries a 2 year warranty