What do we do?
Specialising in automotive refinishing and spray painting, our core function is to restore accident damaged vehicles to pre-accident condition.
How we do it:
Most vehicles that have been damaged in an accident follow a repair process:
10 commandments of customer service
- The L & M Customer is the most important person in our company.
- The L & M Customer is not dependant on us, we are dependent upon Him
- The L & M Customer is not an interruption of our work - He is the purpose of it.
- The L & M Customer is doing us a favour when buying from us - we are not doing Him a favour by serving Him.
- The L & M Customer is a part of our business - not an outsider.
- The L & M Customer is not a cold statistic - he is a human being with feelings and emotions like us.
- The L & M Customer is not someone to argue with or match with us.
- The L & M Customer brings us what he wants - it is our job to fulfil his needs.
- The L & M Customer deserves the most courteous and attentive treatment possible.
- The L & M Customer is the life of our business and has paid for our service.